Design & Experience


Service Design at the C-Suite: Why CEOs Are Finally Paying Attention
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Service Design at the C-Suite: Why CEOs Are Finally Paying Attention

For years, “service design” was the backstage art of fixing broken journeys — buried in org charts, misunderstood, and mostly ignored by leadership. But in 2025, that’s changing. CEOs have discovered what design thinkers always knew: a brand is only as strong as the system delivering it. Customer experience is
By Tobias Dahlberg 2 min read
Living Brand Systems: Identities Built for Motion, Not Manuals
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Living Brand Systems: Identities Built for Motion, Not Manuals

Executive Summary The static logo is dying. The signal: modern brands are built as living systems—fluid, reactive, and designed to move. The deeper truth? Distinctiveness now depends on adaptability. The shift is from rigid “brand guidelines” to dynamic “brand behaviors.” The opportunity? Build modular systems that flex across platforms,
By Tobias Dahlberg 2 min read
The AI Creative Agency: What Survives the Sora 2 Era
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The AI Creative Agency: What Survives the Sora 2 Era

⸻ The Signal Sora 2 just made your production department look like an antique. It can generate cinematic video, photorealistic motion, and campaign-ready visuals from a single prompt — no shoots, no crews, no retouching. Brands are already experimenting, skipping the agency middleman entirely. What Figma did to UX, Sora 2 will
By Tobias Dahlberg 2 min read